BelAir Cantina is a popular Mexican restaurant in Wisconsin, known for its tacos, margaritas, and laid-back atmosphere. The brand relies on Wisely Host, Waitlist, and Sentiment to run its busy dining rooms, keep guests informed and happy, and manage customer feedback.
With a steady flow of guests and a flexible work culture that accommodates students, BelAir Cantina needed restaurant software that is both easy to use and train—specifically, a dining room management solution, waitlist, and a tool for collecting and responding to customer feedback.
Wisely Host provides one streamlined system for managing on- and off-premise guests that’s easy to use and train. With Wisely Waitlist, guests can join remotely and receive automated, real-time updates. Two-way texting enables the BelAir Cantina team to communicate directly with guests on the waitlist. Wisely's SmartQuote algorithm removes wait quote guesswork for hosts. BelAir Cantina can create and deploy automated feedback surveys via text or email, directly from Wisely, for real-time guest input. Their team can view and respond directly to customer feedback from multiple sources (survey, Google reviews, social media, etc.) in a single dashboard—along with guest profile context from the CRM—and analyze trends.