Full Service

BelAir Cantina Embraces Crowds and Guest Feedback with Wisely

BelAir Cantina is a popular Mexican restaurant in Wisconsin, known for its tacos, margaritas, and laid-back atmosphere. The brand relies on Wisely Host, Waitlist, and Sentiment to run its busy dining rooms, keep guests informed and happy, and manage customer feedback.

6
Locations
11
Years in Business
WI
States with Presence

Wisely has nearly single-handedly changed the game in our restaurant group. Their Dining Room Management and Guest Sentiment solutions have supercharged our ability to run our dining rooms while also engaging with internal and external feedback. It’s the first and only technology that our staff has been excited to use. And Wisely’s implementation—the whole process of getting us comfortable, ready, and feeling supported—was by far the best experience I’ve ever had.

Jack Woznick
Director of Training & Development at BelAir Cantina

Challenge

With a steady flow of guests and a flexible work culture that accommodates students, BelAir Cantina needed restaurant software that is both easy to use and train—specifically, a dining room management solution, waitlist, and a tool for collecting and responding to customer feedback.

Solution

Wisely Host provides one streamlined system for managing on- and off-premise guests that’s easy to use and train. With Wisely Waitlist, guests can join remotely and receive automated, real-time updates. Two-way texting enables the BelAir Cantina team to communicate directly with guests on the waitlist. Wisely's SmartQuote algorithm removes wait quote guesswork for hosts. BelAir Cantina can create and deploy automated feedback surveys via text or email, directly from Wisely, for real-time guest input. Their team can view and respond directly to customer feedback from multiple sources (survey, Google reviews, social media, etc.) in a single dashboard—along with guest profile context from the CRM—and analyze trends.

The Results

160K parties seated and 28K guest profiles created across all locations in 8 months of using Wisely
1,250% increase in review engagement by BelAir Cantina team
14% increase in wait quote accuracy with Wisely’s SmartQuote Algorithm