As Lazy Dog grew to over 20 locations, they realized they were outgrowing their technology across a few different aspects of their business, and were frustrated by the lack of innovation and support from their vendors. Lazy Dog’s VP of IT, Anthony Mejia said, “We were running into a lot of issues with our old hardware based technology systems. Their lack of communication and support to make the updates we needed wasn’t allowing us to move our business forward, so our team started looking for new vendors. We were looking for a real technology partner - a team that would listen to us and help our business grow.”
“Wisely blew us away by being able to combine three of our previous vendors into one solution for seating, analytics, and guest feedback. All at once it allowed us to save money, reduce time spent managing vendor relationships, and most importantly from a tech perspective, gives us peace of mind on the support side."
Used guest database to conduct 10k person focus group that drove a complete menu redesign
Automated table status updates via direct POS integration, allowing host labor to be reallocated to guest interaction
Made fine-tuned operational changes, including whether and when to use texting over pagers for table-ready notifications