As bartaco built their growth plan from 10 units to hundreds, they needed a way to better understand their guest and scale the experience that their guests had come to love. With daily waits across their restaurants, they knew their Waitlist was a key tool, however, their prior waitlist didn’t have a guest CRM. They had no method to identify repeat guests, high potential guests, or guests who gave feedback.
Wisely Hospitality Hub creates a profile for every waitlist or reservation party, visit over visit, across the entire brand. Using our Micros integration, guest preferences, items ordered, lifetime spend, and complete visit frequency data are tied back to guests automatically and available in real-time.
288k searchable guest profiles, used by HQ and in-store teams across Marketing, Ops, and Guest Relations
27 actionable guest audiences using daypart, frequency, and locations visited, all based on Waitlist data.
Guest profiles and insights from waitlist infused directly into real-estate site selection decisions