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​​How Barcelona Wine Bar Strengthened Ops, Peak-Time Decision-Making

Barcelona Wine Bar, an award-winning Spanish tapas restaurant serving nearly 400 wines, relies on Wisely Host to manage more than 600K parties per year across 18 locations.

18
Locations
25
Years in Business
600K
Parties Per Year
CO, CT, GA, MA, NC, PA, TN, TX, VA, DC
States with Presence

With Wisely Host, you can freely engage with guests without having to worry about things like overbooking. We’re able to provide an unforgettable guest experience—even when we’re slammed—because we can make quick, data-driven decisions about how we seat the dining room with confidence.

David Bromberg
Senior Director of Learning & Development at Barcelona Wine Bar & Restaurant

Challenge

Barcelona Wine Bar was looking for a way to effortlessly manage its steady stream of walk-ins, reservations, and waitlist parties so that hosts can naturally interact with guests. The restaurant needed to be able to view all present and future parties and make real-time adjustments from a single screen during peak-volume times and every day.

Solution

Leverage the Cover Flow feature of Wisely Host, an easy-to-use hub for managing all parties—total covers, to be seated, already seated, walk-ins, and reservations—in one place by 15-minute increments. The restaurant gets better visibility into the flow of the day/night, including overbooked time slots and real-time table status updates via POS integration. In addition, the team can make data-driven—not just gut-driven— decisions based on the volume of guests.

The Results

More Parties Seated: With increased visualization, functionality, and an intuitive design, hosts can maximize the number of parties seated, even at peak times.
Fewer Taps per Task: For every 100 parties seated, Wisely Host app users save 30 minutes on average, enabling more guest engagement.
Improved Operations Efficiency: Ability to perform multiple actions, such as adjust reservation size, block out times, create walk-in parties on the fly, etc., from a single screen.
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