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Ruby Slipper Restaurant Group operates Ruby Slipper Café and Ruby Sunshine, which specialize in New Orleans-style breakfast and brunch. Ruby Slipper leverages Wisely Host to effectively manage its busy restaurants and Marketing Automation for real-time guest communication.
With three- to four-hour wait times at some of its busiest locations, Ruby Slipper needed a way to keep its waitlist clean, reduce manual work for hosts, and boost guest satisfaction with more accurate wait quotes and real-time updates.
With Wisely’s List Assist, no-shows are automatically removed from the waitlist to reduce clutter and ensure that estimated wait times aren’t skewed. A sequence of customizable automated reminder texts encourages waitlist guests to return to be seated quickly. Automated waitlist cleansing, reminder texts, and Wisely’s SmartQuote algorithm keep guests informed, manages expectations, and boosts satisfaction.