Sentiment

A Wiser Way to Manage Feedback

Wisely harnesses all reviews—aggregating the data to help brands engage guests and track customer satisfaction trends.  
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One Dashboard

Manage Multiple Platforms within Wisely

Leverage Wisely as a streamlined source of real-time reviews and feedback from your customers.
Tracked Sources
Your Website, Google, Facebook, Instagram, Twitter, Trip Advisor, OpenTable
Powerful Annotation
Machine learning analyzes the sentiment of each comment, phrase-by-phrase, and categorizes a variety of terms.
Funneled into CRM
Reviews connect to Wisely guest profiles, creating a single view of visit history & feedback over time.
Engage & Reply

Ensure a Closed Loop for all Feedback

Manage an ever-increasing list of review channels within Wisely—giving you time back to personalize outreach.

Direct Response

Engage each customer with a personalized message in reply to their review or comment.

Bulk Reply

Handle a high-volume of feedback using a series of templates or batched replies.

Monitor Unengaged

Leave no customer behind by quickly reviewing any messages that have not been engaged.
Reporting

Spot Trends Before They Impact Sales

Uncover powerful insights you can leverage to grow your business and boost customer happiness.
Daily Summary, Delivered
Stay connected with Email Summary Reports (configured to auto-send based on your needs).
Analyze Category Trends
Keep tabs on customer satisfaction, overall and by category, which can be leading indicators of brand health.
Drill Down
Wisely offers both high-level reporting and the ability to dig-in to specific reviews tied to sentiment trends.
Wise choice!

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Did you know the top 5% of restaurant guests drive nearly a quarter of total sales?

Attract more high-value guests and retain them for life with Wisely’s 22 campaign ideas tailored to boost Customer Lifetime Value.

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