Sentiment

A Wiser Way to Manage Feedback

Wisely harnesses all reviews—aggregating the data to help brands engage guests and track customer satisfaction trends.

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One Dashboard

Leverage Wisely as a streamlined source of real-time reviews and feedback from your customers.

Tracked Sources

Your Website, Google, Facebook, Instagram, Twitter, Trip Advisor, OpenTable

Powerful Annotation

Machine learning analyzes the sentiment of each comment, phrase-by-phrase, and categorizes a variety of terms.

Funneled into CRM

Reviews connect to Wisely guest profiles, creating a single view of visit history & feedback over time.

Engage & Reply

Manage an ever-increasing list of review channels within Wisely—giving you time back to personalize outreach.

Engage each customer with a personalized message in reply to their review or comment.

Create and deploy feedback surveys directly from Wisely to streamline systems and get guest comments to ops, faster

Leave no customer behind by quickly reviewing any messages that have not been engaged.

Reporting

Uncover powerful insights you can leverage to grow your business and boost customer happiness.

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Daily Summary, Delivered

Stay connected with Email Summary Reports (configured to auto-send based on your needs).

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Analyze Category Trends

Keep tabs on customer satisfaction, overall and by category, which can be leading indicators of brand health.

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Drill Down

Wisely offers both high-level reporting and the ability to dig-in to specific reviews tied to sentiment trends.

Let’s Get Started

Wisely bridges the gap between guest data and the guest experience, boosting customer loyalty — and profit — every step of the way.

Restaurants That Run Wisely